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FAQ`s

YCOM is a mobile Repair service provider in Mumbai that offers doorstep services for Repairing faulty smartphones. They offer a wide range of services, including broken screen Repair, liquid and water damage Repair, physical damage Repair, charging port and button Repair, camera Repair, headphone jack and connectivity Repair, battery replacement, and software update and diagnosis.

To book YCOM's mobile Repair services, you can visit their website or call their customer service team. Once you provide details about your phone's issue, a technician will be assigned to visit your doorstep and fix the issue.

YCOM Repair offers a 6-month warranty along with a refund for every screen replacement.

A refund can be claimed if the screen/LCD malfunctions or does not work as intended or designed, or if any display issues arise without manual intervention and are related to the screen quality, specifically dead pixels and touch issues.

If the screen replaced by YCOM Repair causes any of the above-mentioned issues, one can claim a brand new screen with the continued warranty of 6 months or get a refund of their screen within 6 working days of the service date by returning the screen back. To do so, they need to share a video of the phone with the prevailing display issue and send their phone number/order number/IMEI number to support@ycom.in.

If parts and Repair service were purchased, the warranty extends to cover the labor cost of part replacement and any other Repairs specifically resulting from the initial Repair. However, if only parts were purchased, the warranty and refund are limited to the replacement of the parts.

No, slot charges are applicable only if an order is completed. Refund is applicable only on service prices.

No, YCOM Repair provides a 6-month warranty along with a refund on every screen replacement.

No, the warranty period for screen replacements is limited to 6 months. Refunds cannot be claimed after this period.

YCOM Repair's warranty and refund policy applies only to issues related to the screen quality, as specified in their terms and conditions. Accidental damage is not covered under this policy.

YCOM Repair's customer service associate will respond to the refund request within 48 hours and schedule a technician visit to replace the screen. Refunds are processed within 6 working days of the service date.

No, the warranty and refund policy only covers the parts and/or service(s) that were paid for. If the screen replacement was done free of cost under warranty, only the replacement of the faulty parts will be covered under the warranty and refund policy.

It is recommended to provide the order number/IMEI number along with the refund request to ensure a quick and hassle-free reRepair. However, if you don't have this information, you can still contact YCOM Repair's customer service team to initiate the refund process.

The refund amount will be equivalent to the service price paid at the time of placing the order. Any taxes and charges paid will not be included in the refund amount.

YCOM Repair's refund policy is designed to ensure customer satisfaction. However, once a refund request has been initiated and processed, it cannot be canceled.

No, YCOM Repair's warranty and refund policy applies only to screen replacements done by their authorized technicians.

Yes, YCOM Repair's warranty and refund policy applies to screen replacements done at any of their authorized service centers, regardless of their location.

YCOM's charges for mobile Repair services vary depending on the type of Repair needed. However, they strive to provide competitive prices while offering high-quality services. You can get a quote for your Repair by contacting their customer service team.

YCOM's technicians strive to provide fast and efficient services, and the Repair time varies depending on the type of Repair needed. However, they strive to provide prompt turnaround times while ensuring that the Repair is done with the utmost care and expertise.

YCOM offers a wide range of mobile Repair services in Mumbai, including broken screen Repair, liquid and water damage Repair, physical damage Repair, charging port, power button, and side button Repair, camera Repair, headphone jack, Wi-Fi, and Bluetooth Repair, battery replacement, and software update and diagnosis.

Yes, YCOM offers doorstep mobile Repair services in Mumbai. Our experienced technicians will provide high-quality services without any loopholes at your doorstep.

Yes, YCOM offers doorstep mobile Repair services in Mumbai. Our experienced technicians will provide high-quality services without any loopholes at your doorstep.

Yes, YCOM offers doorstep mobile Repair services in Mumbai. Our experienced technicians will provide high-quality services without any loopholes at your doorstep.

YCOM's goal is to provide the best services to its customers and ensure that their faulty smartphones are fixed in no time. The company strives to provide reliable and efficient mobile Repair services in Mumbai, with competitive prices, prompt turnaround times, and professional services that distinguish it from its competitors.

It depends on the severity of the damage, but our experienced technicians at YCOM strive to Repair your phone's screen as quickly as possible, usually within 4 to 24 hours.

The cost of Repairing a phone screen depends on the severity of the damage and the type of phone. At YCOM, we offer competitive prices for screen Repair services and ensure that you get a fair and transparent price estimate before starting any Repair work.

Yes, our team of experts has extensive knowledge and expertise in Repairing all types of smartphones, including Android phones, iPhones, and tablets of various brands such as OnePlus, Samsung, Vivo, Redmi, Xiaomi, Oppo, Realme, and many more.

You can book our doorstep mobile Repair services in Mumbai by calling us on our customer care number, booking an appointment on our website, or via WhatsApp. Our customer service team will confirm your booking and send a technician to your doorstep at your preferred time.

Yes, we provide a warranty for all our Repair services, which varies depending on the type of Repair service. Our warranty covers from 3 months to 1 Year which covers the replaced parts and the labor used to Repair your phone, giving you peace of mind.

At YCOM, we follow strict safety and security protocols to ensure the privacy and security of your phone. We take all necessary precautions to protect your phone's data and handle it with the utmost care.

Yes, we provide liquid and water damage Repair services for smartphones. Our skilled technicians use advanced techniques and equipment to Repair your phone's internal components damaged by liquid or water.

No, you don't need to pay any upfront fees to book a Repair service with us. We will provide you with a fair and transparent price estimate before starting any Repair work, and you can pay after the Repair service is completed to your satisfaction.

At YCOM, we strive to provide the best services to our customers. If for any reason you are not satisfied with our Repair service, please contact us, and we will do everything we can to resolve the issue.

Yes, we offer software diagnosis and update services to ensure your phone functions smoothly. Our experienced technicians can diagnose software issues and update your phone's software using advanced techniques and equipment.

The time it takes to Repair your device depends on the type of Repair needed. Our technicians will provide you with an estimated time frame once they have assessed your device.

In rare cases where we cannot Repair your device, we will return it to you free of charge.

Yes, we only use genuine parts for Repairs to ensure that your device is Repaired to the highest standards.

Yes, we offer a 180-day warranty on all Repairs.

Yes, you can track the status of your Repair online. Once you place a Repair order, you will receive a unique tracking number that you can use to track your Repair status.

No, you don't need to make an appointment for a Repair. You can simply place a Repair order online and drop off your device at our service centre.

The cost of a Repair depends on the type of Repair needed and the device's make and model. Our technicians will provide you with a quote once they have assessed your device.

Yes, we take data privacy very seriously. Our technicians will not access your personal data during a Repair, and we recommend that you back up your data before sending your device for Repair.

Yes, we offer pickup and delivery services in select cities. You can check if this service is available in your city when you place a Repair order online. Additional charges may apply for this service.

We offer Fee Estimates!
Hardware Software Screen Buttons Other
IMEI Calling Check Pressure sensor Camera burst test Bluetooth
Wifi Device age (auto) Touch Calibration 3.5 mm Jack Bill
Battery Device age (manual validation) Screen Check Facial recognition Headphones
Charging Port ID lock Screen Physical Condition Brand Lock / icloud lock Charger
Front Camera Device root Screen Functionality Screen-lock or password Box
Back Camera Is the operator locked Home button Is IMEI / TAC authentic
Microphone Accelerometer Back button Is the device stolen
Proximity Recent App button Bill authenticity
Vibrator Volume buttons Warranty status
Gyroscope Power button
Speaker
Headphone Jack
Fingerprint Sensor
SIM tray
SIM Working
Magnetometer
Is processor / chipset authentic
Receiver speaker
Network – functional
Network Supported Bands

Your phone will be in safe hands throughout the process.

We offer sell for mobile accessories in B2B and B2C marketplace.

All the tests that we do are listed here:
Additional Tests
  • Device Spin Test (To check if a phone, usually iPhone, is bent)
  • Battery Spin Test (To check is the battery is inflated)
  • Removing tempered glass to check if the screen is damaged

Yes, we do. Please choose the “Other” option from drop down list while filling the form.

Absolutely. If you send your phone in, a technician will perform a diagnostic service once we receive it and call you with a quote before beginning any work.

Yes, we provide a 6 month limited warranty on all parts and Repair services, other than Repairs for liquid damage, subject to the exclusions and limitations detailed in our Repair Terms of Service.

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